14.4 – Deliver Services Using Technology
Purpose & Context
Career Development Professionals (CDPs) use technology and social media to deliver career development services. Technology provides opportunities to meet virtually with a client and facilitates interactive training and experiential learning through online portals. It optimizes successful outcomes using job-search technology, social media strategies, mobile technologies and internet-based applications. Technology also supports self-guidance and promotes empowerment.CDPs adhere to legal and ethical requirements when using technology. This includes protecting confidentiality, securing information and ensuring equality of access.
Effective Performance
Competent career development professionals must be able to:
- P1. Identify technologies available to support career services
- P2. Select technologies, considering:
- Ease of use
- Availability
- Accessibility
- Language
- Technical requirements for user
- Cost
- Privacy, data protection, content copyright, e.g. level of protection of data and contents, data and content ownership, data and content backup and storage options
- P3. Adhere to copyright requirements
- P4. Maintain up-to-date content:
- Verify electronic links are working
- Verify validity and reliability of information being accessed
- P5. Determine client readiness for career services supported by technology:
- Verify understanding of purpose of proposed tools and resources
- Verify that the client can use the technology, i.e. digital literacy
- Verify that client has access to technology, e.g. no financial or practical limitations
- P6. Obtain informed consent of client to use technology-based career services:
- Present benefits and limitations
- Identify alternative solutions
- Explain confidentiality of electronic records and transmissions
- Explain privacy and security measures, e.g. encryption
- P7. Verify client identity when using technology and social media to interact with client, e.g. password
- P8. Resolve issues with technology, if required
Knowledge & Understanding
Competent career development professionals must know and understand:
- K1. Technology tools and resources to deliver career services, e.g. social media, online career games, virtual career
centres, web-based career resources - K2. Ethical considerations in delivering career services using technology, e.g. informed consent, confidentiality,
privacy and security of data
Contextual Variables
Competent career development professionals must be able to perform this competency in the following range of contexts:
Client readiness to use technology to access career services will vary, requiring CDPs to choose a type of service delivery most appropriate to client needs.
Glossary & Key References
Terms
Industry-specific terms contained in the standard defined here, where applicable.
Information Sources and Resources for Consideration
Context Rating Scales
Criticality
Q: What is the consequence of a professional being unable to perform this skill according to the standard?
Frequency
Q: How frequent and under what conditions is this skill performed?
Level of Difficulty
Q: Under routine circumstances, how would you rate the level of difficulty in performing this skill?
Time Required to Gain Proficiency
Q: What is the average length of time or number of repeated events that are minimally necessary for an individual to become proficient in performing the skill to the standard?
A competent career development professional requires a minimum of one year of experience with at least 40 different clients, representing a broad range of individuals.
Autonomy
Practitioners typically perform this competency without supervision, and alone.
Automation
It is unlikely that this competency will automate.